By Kevin Tindall, President, Tindall & Ranson Plumbing, Heating & Air Conditioning

Wow. (noun) – Used in expression of wonder, amazement or the like, an outstanding success.

Where have you been all of our lives!?!

The Training Center For Sales & Business Development’s incredible staff have made a huge correction in the direction of our company’s team. My wife Kathy and I opened our doors for business in December 1992 and have strived to keep a healthy working relationship, a marriage, as well as raising our two daughters.

After fifteen years in the business, we now have over 20 employees, 12 trucks and have built our small company to an over 3 million dollar model of success. Our customer satisfaction has grown with our employee dedication and our commitment shows in our work inside and outside the office.

A few years ago we realized we were at the top of our game but not going anywhere. We tried our own training and reconstruction of positions and growth but needed something new and exciting to stir the pot. We have known the folks at The Training Center for over five years through Plumbing Heating Cooling Contractors Association (PHCC) and Qualified Service Contractors (QSC). Building a working relationship and respect for their staff, we decided that they would be the best opportunity for our company to grow with style, knowledge, ease and confidence. WOW, that was the best decision we could have made for our company and our employees!

Our employees are financially better off & happier than ever by increasing customer satisfaction, improving sales efforts, higher average tickets, bottom line growth, etc. Coming together as a team, working smarter not harder, and realizing their own family’s dreams & goals can come true! These improvements have been realized due to, in part, from what we’ve learned at The Training Center, specifically internalizing the concept of reinforcement on-going training, our personal Cut & Paste Motivational Program, changing behaviors with a customized Cookbook for every employee, helping us develop our own sales culture for everyone to embrace and execute on, world renowned communication skills, better attitudes, etc.

We wanted to share our success with The Training Center with others because we truly believe that their methods do work and certainly have been highly beneficial to our company, our employees & their families... and our customers personally, professionally, and financially.

Tindall & Ranson Plumbing, Heating & Air Conditioning, serving all of Mercer County, NJ and beyond, is in the business of satisfying customer’s comfort issues in their homes and businesses to the level their client’s demand & deserve. For more information on how Tindall & Ranson may be able to help you call 609.924.3434.

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